Frequently Asked Questions

Q) How long does it take before Broker Educational submits students to the state, CFP and/or CIMA?

A) Broker Educational Sales & Training, Inc. submits student scores (pass/fail) within one business day.

Q) Why can't I use my work computer via VPN, but my personal PC at home accesses the website just fine?

A) Most corporate networks will not allow a user to log in via VPN then access another network from there. Therefore, a user's home PC will allow the user to use the website, but a users work computer that allows access via VPN into the company's network will not work on our website due to the security protocols set in place on the user's workplace network.

Q) Why can't I use my CFP and IMCA CE for my state requirements?

A) CFP and IMCA allow for one credit hour per ten questions on the final exam and do not require a monitor. For continuing education credit, some states require monitored exams and some do not. Therefore, as a provider of CE, we cannot offer state credit on CFP and IMCA because of varying state monitoring requirements.

Q) Can a student print a certification?

A) Yes, sign into the active account, then navigate to Student Support, click on My Account and from there select Course Certificates. Next select Bullet Course, select View and then Print.

Q) Can I print Course material?

A) No, the student can request a PDF of the material by sending an email to Our Self-Study Department and requesting the course in the body of the email.

Q) Why am I being told I'm not authorized to take courses?

A) Navigate to Available Courses to purchase the desired courses. A "My Training" link will become available once classes have been purchased. (Note: The My Training section will only become fully accessible once a purchase has been made for the content.)

Q) How many times can I take the test if I fail?

A) Students may retake the final exam an unlimited number of times.

Q) Do I have to complete the exam when I start it?

A) Yes, the final exam must be completed in one sitting, your answers will not be saved. The Dept. of Insurance has determined that the final exam is not to be open book and therefore cannot be stopped and started. Chapter review questions, however, are saved and one can stop/start the review at their own pace.

Q) I keep getting errors when signing in.

A) Do the following:

1. Verify popup blockers are disabled. For example; in Internet Explorer you can select Internet Tools which opens a window with several tabs. Select the Privacy tab and de-select Turn on Pop-up Blocker.
    
2. Delete your browsing history. For example; in Internet Explorer you can select Internet Tools which opens a window with several tabs. Select the General tab and click on the Delete button in the Browsing History section. See below for detailed explanations how to do this.
    
3. Update your Java. Navigate to the Java website (http://www.java.com/) and then begin the download.
    
4. Try another web browser. Internet Explorer is recommended. The Broker Educational Sales & Training, Inc. website is optimized for Internet Explorer.

Q) How does someone delete Temporary Internet files (clear cache)?

A) If you are using one of the below Operating Systems, do the following:

Windows 8:

1. Open Internet Explorer by clicking the Start button, and then click Internet Explorer.
    
2. Click the Safety button and then click Delete Browsing History.
    
3. If you do not want to delete the cookies and files associated with websites in your Favorites list, select the Preserve Favorites website data check box.
    
4. Select the check box next to each category of information you want to delete.
    
5. Click Delete.

Windows 7:

1. Open Internet Options by clicking the Start button then click Control Panel, click Network and Internet and then click Internet Options.
    
2. Click the General tab and then, under Browsing History, click Delete.
    
3. Under History, click Delete history and then click Yes to confirm that you want to delete the history.
    
4. Click Close and then click OK.

Windows VISTA:

1. Click the Windows Start menu.
    
2. Select Control Panel, (or Settings and then Control Panel).
    
3. Select Internet Options, (or Network and Internet Connections and then Internet Options.
    
4. Under Browsing History, click the Delete button.
    
5. In the Delete Browsing History window, click the Delete Files button.
    
6. When asked if you are sure you want to delete all temporary Internet files, click Yes.

Windows XP:

1. Open Internet Explorer.
    
2. Select the Tools menu.
    
3. Select Internet Options.
    
4. Select the General tab.
    
5. In the Temporary Internet Files section, click the Delete Files button.
    
6. Do not check the clear Offline Content box. Click Ok.
    
7. Click Ok to close the Tools window.

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